Policy Agreement Form
Welcome to Rooted In Alchemy. We strive to deliver exceptional service and appreciate your business. To maintain the highest standards and ensure fairness for all clients, we have established the following policies. Please be advised that these policies are subject to change at any time & are governed by law. Failure to abide by these policies will result in the cancellation of your service. By booking a service with us, you are agreeing to these terms. We reserve the right to refuse service at our discretion. Thank you for your understanding and cooperation.
NEW CLIENTS : All new clients are required to book a consultation. This consultation fee does not go towards your first service. Please note that, even if you decide not to proceed with any services, the consultation fee paid is non-refundable. If after your consultation you choose to not proceed with services and later change your mind, a new consultation fee will be required to book future services. Your first service will be booked at your consultation, please be prepared to pay in full for your future appointment. In the event that the client chooses to book their first service manually online rather waiting until their consultation, please note that if the correct service or add ons were not chosen, it may result in a reschedule or cancellation. The new client consultation must be booked at least one day prior to the first service. New client consultations & the first service may NOT be booked on the same day. If a client shall book a full service appointment without booking a consultation first, the appointment will be canceled and the consultation fee will be forfeited.
Please note : If a client has been previously serviced by our salon, but not been serviced in 6 months, they are considered a new client and must book a new client consultation.
ATTIRE/DRESSCODE: All patrons are required to wear respectable casual attire. This includes clean and presentable clothing that is appropriate for a professional setting. All pants & shorts must be worn on the hip. Revealing clothing, including excessively short skirts, shorts, and low-cut tops, are not allowed. Hoodies must be removed upon arrival. Ski masks are prohibited at all times on the property to ensure safety and security.
RESCHEDULES: Clients may reschedule their appointments up to 48 hours prior to their scheduled service time. Any rescheduling requests made within 48 hours of the appointment will result in forfeiture of the entire payment.
LATE ARRIVAL: There is a 15-minute grace period for all appointments. If a client arrives more than 15 minutes late, the appointment will be canceled and a rebooking fee will be required to book a future appointment.
NO CALL, NO SHOW: Clients must notify us at least 2 hours prior to their scheduled appointment if they are unable to attend. Notification can be made via phone or email. Failure to provide this notification will be considered a No Call, No Show. Clients who do not provide the required 2-hour notification will forfeit their entire payment of the scheduled service. This charge is necessary to compensate for the time and resources allocated to the appointment. Any disputes regarding the No Call, No Show charge will be addressed through legal action. We are committed to fair and transparent dealings and will take necessary steps to resolve disputes in accordance with legal guidelines.
FRAGRANCE : Clients must refrain from using strong odors, including but not limited to marijuana, tobacco, vape pens & other strong fragrances during their visit. Failure to abide by this rule will result in a cancelation.
FIREARM: Firearms are strictly prohibited on the property. If a client is presumed to be in possession of a firearm, Their appointment will be canceled & will be prohibited from booking future appointments with us.
EXTRA GUESTS : Clients are allowed one extra guest, including children, per appointment. Children must be supervised and well-behaved during the visit. (There is a NO guest policy for Atlanta, Georgia)
PAYMENT: All appointments with the exception of Reconstruction & Extension services are required to be paid in full when booking an appointment. This balance can be settled using cash or card. For all reconstruction services, a deposit of 1/3rd of the quote will be required upfront. The remaining balance will be invoiced & shall be paid 24hrs prior to the scheduled service.
REFUNDS:
1. Refund Eligibility: Refunds are only available if the following conditions are met:
-The refund request is made within 48 hours of booking the appointment AND the scheduled appointment is more than 30 days away from the time of booking. If your appointment is scheduled within 30 days of the booking date, refunds will not be granted under any circumstances.
2. Non-Refundable Payments: Payments made to secure your appointment are non-refundable if the request for a refund does not meet the above criteria.
AGE: Clients under the age of 13 are ineligible to receive services.
APPOINTMENT NAME: The client booking the service must match the name listed on the appointment. If the name on the appointment does not match the individual receiving the service, the appointment will be canceled.
OVERDUE RETWIST : To ensure the best care and maintenance of your locs, it is important to adhere to a regular retwist schedule. 5-8 weeks is the best recommended schedule for mature locs. If a client is overdue for a retwist service, an additional fee will be applied based on the duration of the overdue period as follows:
- 3-4 months overdue : Additional $25
- 5-6 months overdue : Additional $50
- 7-8 months overdue : Additional $75
- 10-12 months overdue : Additional $100
Over 12 months : A consultation is required to assess the condition of the locs and determine the appropriate service and fee.
SERVICE QUOTES : Please note that any quote provided for our services is valid for a period of 30 days from the date of issuance. After this period, the quote may be subject to change based on current pricing and availability. We encourage you to schedule your service within this 30-day window to ensure the quote remains applicable. If you have any questions or need to request a new quote after the 30-day period, please contact us directly.
Add Ons :
Adding Services
Please ensure that all necessary add-ons are correctly booked when booking your appointment. If an add-on is not selected, it will not be performed during your appointment time. For example if you would like to receive "Two Strand Twist" but it is not selected when booking, it will not be performed.
Failure to Add Required Services
Please ensure you add the required add-ons to your appointment type. For example, If you have more than 110+ locs but do not select the add on, your appointment will be subject to rescheduling or cancellation.
Atlanta Clients:
As part of our commitment to providing exceptional services to clients in Atlanta, Georgia, to accommodate the travel expenses associated with this service, a $50 travel fee will be added to the cost of your appointment. This fee ensures that we can continue to deliver the same high-quality services you expect, while covering the additional expenses incurred during travel.
Your attention to this matter helps us provide the best service possible.
Thank you for your understanding and cooperation. We look forward to serving you!